Toyota Australia Initiates Customer Service Exercise For Parking Assist ECU Software On Tundra Models

Toyota Australia has today announced that it will initiate a Customer Service Exercise (CSE) to ensure correct operation of the Panoramic View Monitor (PVM) system on a range of Toyota Tundra vehicles (refer to VIN table in Q1). There are approximately 1,210 vehicles involved in the Australian market.

The subject vehicles are equipped with a parking assist ECU, which is a component of the Panoramic View Monitor (PVM) system. This system displays images from various cameras around the vehicle, including the rearview image. The parking assist ECU may become stuck on a camera view or display a black image after a camera view change request. If this occurs and the vehicle is subsequently shifted into reverse, the rearview image may not display.

For all involved vehicles, Toyota dealers will reprogram the parking assist ECU software, free of charge to owners.

Reprogramming will take approximately 2 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Toyota Australia will contact all owners of involved vehicles to provide details of this CSE. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What models are involved in Australia?
A1. There are approximately 1,210 Toyota Tundra vehicles involved in the Australian market within the following VIN range.

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).

Q2. What is the condition? (Description)

A2. The subject vehicles are equipped with a parking assist ECU, which is a component of the Panoramic View Monitor (PVM) system. This system displays images from various cameras around the vehicle, including the rearview image. The parking assist ECU may become stuck on a camera view or display a black image after a camera view change request. If this occurs and the vehicle is subsequently shifted into reverse, the rearview image may not display.

SQ1. Are there any symptoms/warnings before the problem can occur?
A. No.

Q3. What does the remedy involve?
A3. For all involved vehicles, Toyota dealers will reprogram the parking assist ECU software, free of charge to owners.

Q4. How long will the remedy take?
A4. Reprogramming will take approximately 2 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle?
A5. Yes, you can continue to drive your vehicle. In the meantime, if you have any concerns, please contact your local/preferred Toyota dealership or the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT).

Q6. Does this condition affect other Toyota models in Australia?
A6. Only models mentioned in the VIN range we identified [refer table at question 1] are involved in the Australian market.

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Alternatively, please contact the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.